A day in the life of... Danny Metcalf


To celebrate National Apprenticeship Week, we caught up with Danny Metcalf, Administrator & Receptionist at Great Homer Street Medical Centre to talk us through his day.

My alarm goes off... At 7am, I’m usually a very deep sleeper but once I hear the alarm, it’s straight up and time for breakfast. After a quick shower, I take the dog for a stroll and then it’s off to work by 8.30. If I’m lucky, I’ll get a lift from my mum but if she can’t be persuaded it’s a 15 minute walk to the practice which I don’t mind (if it’s not raining)!


My typical day looks like... Generally getting into work for around 8.50 which allows me some time to settle in for the day and catch up on my emails. The morning begins with phone calls from patients regarding appointments or just general enquiries; I’ll also receive calls from pharmacies in regard to prescriptions that may need tracking or confirming. The calls can vary so much, it’s always important to ensure you’re ready for anything.

After 12.30, I take over the reception duties from my colleague until my day ends at 3pm.


I got the job... After leaving school, I was unemployed at the time as I couldn’t find a job that suited me. I found out about Liverpool Chamber online so submitted application. Within a few days they’d invited me in for an interview to discuss my career path and later that week, they rang with details of my interview at Great Homer Street Medical Centre... Obviously, I was lucky enough to get the job!


What I love about what I do...  Is the sense of responsibility I’ve gained since I started. Also, my colleagues are so friendly and helpful and we all get on so well. They’ve made me feel welcome since day one and they’re always on hand to lend guidance if I need it. Without their support, I wouldn’t have been able to gain the confidence to speak to patients.


For a young person looking to pursue the same line of work, I’d tell them... It’s a fantastic opportunity for anyone who wants to start their career. There are so many different paths for apprentices to take, even if you’re unsure what you want to do in the future, having an apprenticeship on your CV looks great and provides you with so much confidence and experience in the world of work.


My proudest accomplishment... Is the little things I do every single day. Whether it’s sorting out a prescription for a patient or even just offering someone advice in the practice, there’s a huge sense of pride from being able to help someone who needs it.


After work... I head home to take my dog for a walk and then it’s usually a rummage in the fridge for something to snack on. After I’ve had my dinner, I head upstairs for a few games of FIFA and then watch a bit of telly before bed.


If I could do another job for just one day, I would... Be a professional footballer with Everton! Or I’d love to be a children’s football coach, I’ve always really fancied that.